Sir or Ma'am,

I am scheduled to attend the Basic Airborne Course at Fort Benning, GA tomorrow, 12 AUG 09. Currently, I live in Delaware and was completing my packing list requirements when I discovered on Sunday night that I had lost my ID tags from a land navigation exercise the Thursday prior. At Airborne School, they check the IDs every morning during formation and there was no way I wanted to sign in without my pair. Therefore, I searched the web frantically until I found your site. With my interest in speed, this business offered quality as well.

Was I surprised, and pleased, that my order had been fulfilled by noon the next day. With FED EX, I received my order of ID tags on Tuesday and tomorrow, off I go to Airborne. You have fulfilled your end of the bargain and I am extremely pleased at your quality, speed, and service. Excellent. Consider me a lifetime customer because I am very impressed.

Thanks,

Justin Leon Hicks '11 - Junior of Philosophy - Cadet, Military Science III ROTC - University of Delaware

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HI JD,

I RECEIVED MY ORDER TODAY.  THE AIR FORCE DECALS ARE GREAT.  I SURE APPRECIATE THE KEY TAGS,HOPE TO DO BUSINESS WITH YOU AGAIN SOON.

THANKS A LOT,   T.W.TOLLIE.

HAVE A GREAT DAY

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Thanks, JD.

Sorry, no wife.  Have a great girlfriend, though.  Anyway, thanks for the offer but she has a different phone, etc. so don't worry about it.  You run a great business.  Customer satisfaction, as you know, is EVERYTHING.  I will recommend you to my pals...

Regards, Ron Johnston

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JD,

Thanks a bunch for the heads up.  I will be looking for them next week.

Appreciate the service.

Jim ...

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Suprised to find in the mail yesterday, the three tags I purchased on Sunday.  Very fast, great job and know I will be ordering more soon...thanks again!

Russ L.

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Thank you for your help in ordering the tags for our group when I called yesterday.  I appreciated being able to get a little help over the phone.  Again, thank you for your help.

Eileen S.

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JD,

Got the tags to day great job.  And great service and response. All 50 lookin good.  Will start installing them this week.  Thanks again,

Jim...

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Thanks JD!

I appreciate the quick turn around and AWESOME prices!

Rich

Aloha Bears P.O. Box 75522 Honolulu, HI 96836

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Just wanted to let you know how pleased we are with our dogtags, which truly look exactly how you promise.  They made it to Washington state within three days of placing our order, a pleasant surprise!  We will definitely order again and highly recommend your service to anyone considering it.  It was a pleasant experience.

Thank you so much

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My husband and I were saying today that we wished there were more people around like you!  The tags arrived on Friday in time for the party, we were delighted with the results and the kids loved their dog tags.  I thanked my husband for ordering the extra key tags and he said he did not order them that they must have been a present.  Well, thank you for all this was a very pleasant experience.

Marcy G.

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Thanks for the prompt, courteous and helpful service.  Look forward to getting them - a few friends may be interested when they see the product in Scotland.  It should be a good "security" / peace of mind when we take our three young Grandchildren to Spain on holiday.

Regards, Alan   Scotland, UK

A few days later . . .

Hi JD,

Got the ID tags this morning - They took six and a half days from placing the order with you, to arriving at my home in Aberdeen, Scotland, UK.

What I got, was (exactly) what I ordered - I am very pleased with them. They will provide good security / ID when I take our young Grandchildren to Spain on holiday next month.

Thanks again, good luck with the business!

Alan E.

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Thank you,

I was very impressed and pleased with your site and the ease of ordering.  I look forward to receiving the tags, and will certainly recommend you to others.

Colin S.   California

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Hi JD,

Thanks so much for your quick response.  This is the only place I will purchase my dog's ID tags from in the future. The quality of the tags is excellent and the service is unbeatable.

Thanks again,

Georgia,    Florida

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Received the tag today.  Thanks buddy.
Keisha is sporting her new tag and Katie is happy that she is "officially ours".
I thought the tag for Katie's jacket was really a cool idea!

Anyway, have a good turkey day!

Thanks, Guy   Texas

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Thanks again, jd, you are the only one to answer my questions very nice of you.

Sincerely,  BILL D.

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Hi,

I'm very impressed, my tags arrived this morning.  I was expecting having to wait at least another week before they arrived, considering they had to come across "the Atlantic"!

You will definitely be getting more orders from me!

Hugh,   Great Britain

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Yes JD,
I already received it, and I liked it very much.  I'm going to use it the next time I ride my Mountain Bike on the road.  I appreciate your interest.

Thank you a lot.

Jorge D.,   Florida

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Ah, the joys of owning your own business!

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Below are two excerpts, from todays mail, Saturday the 26th,'98.

Date: Sat, 26 Sep 1998 10:40:25 -0500

Hey JD,

The dog tag you sent was great. However I DID NOT RECEIVE THE SPLIT RING THAT I BOUGHT, PAID FOR, AND WAS VERY MUCH BILLED FOR.

Get this to me right now. NOW.

See the below reply from you stating that I ordered TWO items.

Get this to me right now.

It's only a one dollar item, but what is your excuse for not delivering ALL of my order?

Without the split ring that connects the tag to the dog collar, how does the dog use his new tag? Do you expect the dog to carry his tag in his mouth and cough it up for anyone that finds him if he is lost? Should we just tape it to his back with duct tape? Should I use my hot glue gun to attach it to his ear?

Get the remainder of my order to me right now. NOW.
Consider me an unsatisfied customer.

George M.,   Texas

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The very next email was at the other end of the spectrum!

Date: Sat, 26 Sep 1998 12:07:29 -0500 (CDT)

Hi JD,

Thanks.. wish I could give you more business.. dog tags are pretty hot around here.. my son has been wearing mine from when I was in the Army in 1970.. but he wanted his own.  Maybe when the neighborhood kids see them they will want 'em also.. PROBABLY!  We'll come to you at that time.

Regards,
Dick B.,   Texas

Notice that both emails were from Texas, what a coincidence!

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Hi JD:

Great service, I love the speedness, and the return response.  Have been looking for a good quality dog-tag for years and was glad to fine your site.

Thank you for the speedy service, I will be ordering more for my kids and grand kids.

Al,   BC, Canada

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Hi, JD!

Your dog tags were a huge hit at the concert.  I gave them out during a group photo session with Bobby Sherman.  All the ladies in the fan club who attended the Lancaster, PA show on September 5th got together with Bobby (about 25 of us) for a group photo, and I gave out the tags to everyone a few minutes beforehand.  All the ladies raved about them and said they were the best souvenir so far from the tour.

Thanks again, JD!  You'll probably be getting more orders from me soon.

Sincerely,

Linn,   Pennsylvania

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Hi,

Ran the orange Bowl 5 k this morning.  Thought about the ID tag. 80 degrees HOT!! Your site is well organized and easy to use.  Hope that you will be able to do a lot of business. Will tell my "running" friends.  Especially like the fast response on E-Mail.
Good luck!

Herb A.....

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Hi -
I just wanted to tell you that I received my order yesterday (Friday, the day I needed it) and I was very happy.  My nephew liked the tags too ( the tags were for him.)
Thanks again for the quick order.
All the best to your future.

Angie

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Thank you very much...I don't think I have ever had such quick service on an item of this nature.  Looking forward to doing business with you in the future.

Lynn T. J....

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Your site over~whelms us; it is really one of the most complete sites we've seen on the net, but - grandmother and I couldn't find a order form to fill out; copied one from another site and suppose we'll mail it to you; we both have medical problems and I plan to be out of state most of the summer; so we are't in a rush-but need to get it done.
very sincerely,

R. Pierce M......

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ID-IDeas:

This company makes GI-style dog tags with your imprint, for you or your dog.  Excellent quality, inexpensive, will last a lifetime. Various fasteners available for attaching to luggage, keys, equipment or equipment cases, medical alert, or your dog. Steve recovered a Zero case with over $10K of equipment which had been lost in Asia but returned due to one of these tags being attached to the handle.

Very practical and classy way to protect your equipment investment, and highly recommended.

Welcome To SWS Security " In God we trust. All others we monitor."

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JD

The dog tags look great and I know the kids will love them. You have been a pleasure to work with...

Karen

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With regards to my order, I was most pleased to receive the product ordered. I must say that the performance of this little light totally exceeded my expectations.  A number of people have favorably commented and would like to know more about where to obtain one. That is my purpose in this E-mail.  If you have a product publication, I would like to have one, plus and extra, so that I can refer more customers to you.

Thanks, Wayne M......

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Thank you.  Great system you have here.

jgp

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Dear JD,

Your web site is great and thank you for such an excellent presentation on the Photon Micro-Lights.

Sincerely,

D. A.

( owner of the company who makes these Personal Micro-lights )

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The Order come in today... Thanks for the fast response.  I expected at least a week before getting them.....

Bob O.

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Hi JD!

Got my tags today.  They're really cool.

Thanks.

Naomi,   Germany

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Hi JD,

By the way, I forget to thank you for processing my order so promptly.
The tags came on time before my son's trip.

---Frank Hughes---

Director, Mainframe Operation Services, CENDANT Corporation
Stamford, CT 06901 Phone: (203) 326-5068 Fax: (203) 326-8895

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I would like to comment on the excellent customer service I have received from your company.  It is rare to find such personalized service from an online site.  Keep up the wonderful work!!!  You have just made yourself a new lifelong customer.

Thanks again :)

Stephanie

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Rec'd order 6/25.  My dogs will once again have a return address (the old ones did not survive my pit's teething episode) and look distinguished at the same time.  My bonus will be used for my work keys.

Thank you for your quick and painless service.  FYI--- I found you by cruising the net and am happy with my purchase.

Sheila
SClark300D@xxxxxx.com

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- Tag   Info   Links - retail prices | volume prices | shipping | testimonals | guarantee | tag tips | tag sets | tag faqs | order | embossed silk screened | acid etched | collectors | style | mill2000 | people | medical | pets | bikers | luggage | keys | gifts   biblical | CCW | ROTC | examples | promotions | marketing | industrial | events | fund raise | decals   Volume Purchase Plans     =     Plan A   |   Plan B   |   Plan C

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JD,

Got your order today.

Looks great and I particularly appreciate the free tags you sent me for "return of lost keys".  You delivered as quoted and the goods arrived in perfect condition.

I would not hesitate to order from you again or to recommend your firm to anyone who might be interested in the products you carry.

Regards, Art

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JD,

Got the tags today thank you so much for your promptness, they were perfect as usual.  Love doing business with you.

Gin

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JD,
I just wanted to thank you for keeping me updated on my order while it was delayed.  That doesn't happen very often, and it was appreciated.  By the way, I did place another order with you because of your great service.

Thanks again,

Shelley,   Wisconsin

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Thanks!  By the way, the web site is nicely laid out.
Relatively easy to find things.

Dwight (Bud) B.

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We got this order yesterday and are very pleased with the quick service.
There is a problem with the tags, however. There was a typo.......

QRT ' s mailed out a new tag right away, at no charge, of course!   :-)

Thanks,
Gary M.

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The tags arrived today and look GREAT! I'm thinking about passing on your information to the school board and offering a flyer out for other parents.  Any objections?

Sincerely,
Sara,   Texas

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Dear Mr. JD,

I tried calling your 1-888 # yesterday afternoon, about 2pm, to let you know the check for the tags (45.50) was mailed then.  I appreciate your help with getting the tags to me.  As I stated in the enclosed letter, I will be refering my assocates and friends that are need of these tags on urgent basis.
As you offer wonderful service.

Again thank you for your help!!!

Sincerely,

Jill R.,  Conneticutt

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Thanks for your offer to send us the tags in matte. I really appreciate your sending the matte tags at no extra cost as indicated.

We are enjoying your product and have gotten great comments and will be able to have others order for you in the future.

Again, thank you

Laura M.,   New York

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Thanks for the prize.  I never thought I'd win!

Carol Wallen,   South Carolina

July 1998 "101" Contest winner!    - submit your entry for this months contest -

Good Luck!

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Thank you very much for you confirmation letter and fast service.

Cristina H.,   California

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JD,

Thank you so much for your help.  I may be ordering more tags in the very near future.  I'm sure you remember years ago when dog tags were all the rage, especially with the teenagers.  I hope they catch on again.  I really like the way they look.  They're all gifts except for two of them which are for me.

Linn C.,   Pennsylvania

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Dear JD,

I know you get appreciation messages and mail all the time, but I also want to extend my thanks for a great tag.  The finish is perfect!  I especially appreciate the fast (got it in 2 days) and efficient service.  The two confirming e-mails were very professional.  Thanks again for everything!

Sincerely,

Ernest S.,  California

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Great!!  Thanks for all your help and I look forward to ordering more items from you!!

Thanks,

Chito J.,   California

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I just wanted to tell you how pleased I was with all of the tags I ordered.  The style tags were beautiful (I got my double hearts tags last week).  The Bobby Sherman tags are super. I know everyone will love them.  I'll be giving them out to the girls (and to Bobby) on 9/5 and 9/6.  I'm also sending one to his mom and his girlfriend, Debra.

Don & Linn C.   Pennsylvania

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Thanks for the quickest of responses.
Will probably be doing lots more business in the future.

Regards,

Mario B.   California

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JD,

Hey, this is R.W.  I just wanted to let you know that I did get the Dog Tags in time and they were a big hit.  Thanks for rushing them here.  The teenagers thought they were cool.

Thanks again and God Bless.

In His Grip, Ricky W.   Mississippi

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WOW !!!

That was fast...it is a pleasure doing business with you...I will let you know upon its arrival.

Charlotte,   Texas

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We rec'd the tags today and they are great!  Thank you also for the bonus key ID.  Would love to see a sample of the black stainless.  (maybe another key ID for my wife, Keri?)  Thanks...

L.M.,   California

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Received the dog tags I ordered from you today.  Boy what service!  Even an extra tag for my keys, deeply appreciated...
They are just what I wanted.  THANK YOU!

......Terry,

- More Thoughts of Quick Return Tags Valued Customers -

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